Call Center Technician

Region: Ann Arbor
Position Type: Customer/Client Services
Rate: $15-$19 an hour based on Experience

Description

Now hiring a Call Center Support Technician in Canton!

This is a full time, Monday through Friday position!

Duties for position include:

• Review customer cases to determine proper course of action within warranty guidelines
• After determination, send case/request to appropriate department (Parts, Shipping, Technician Review, Manager Referral, etc.)
• Following proper procedure regarding warranty
• Correspond with customers by phone and email to answer questions/handle concerns
• Verify warranty is still valid using Proof of Purchase
• Schedule on-site service for the repair of product within manufacturer warranty
• Coordinate replacement of Products (take payment, ensure shipment/return of defective products)
• Create shipping labels
• Give updates to customers and assigned service technicians at any time
• Provide tracking numbers
• Troubleshoot issues with products occasionally, diagnose, and take proper course of action
• Other duties as required

Qualified candidates will have a minimum of an Associates Degree. Prior call center experience a plus!

Apply today for immediate consideration!

Requirements