Call Center Technician
Region: Ann Arbor
Position Type: Customer/Client Services
Rate: $15-$19 an hour based on Experience
Now hiring a Call Center Support Technician in Canton!
This is a full time, Monday through Friday position!
Duties for position include:
- Review customer cases to determine proper course of action within warranty guidelines
- After determination, send case/request to appropriate department (Parts, Shipping, Technician Review, Manager Referral, etc.)
- Following proper procedure regarding warranty
- Correspond with customers by phone and email to answer questions/handle concerns
- Verify warranty is still valid using Proof of Purchase
- Schedule on-site service for the repair of product within manufacturer warranty
- Coordinate replacement of Products (take payment, ensure shipment/return of defective products)
- Create shipping labels
- Give updates to customers and assigned service technicians at any time
- Provide tracking numbers
- Troubleshoot issues with products occasionally, diagnose, and take proper course of action
- Other duties as required
Qualified candidates will have a minimum of an Associates Degree. Prior call center experience a plus!
Apply today for immediate consideration!