Call Center Technician

Region: Ann Arbor
Position Type: Customer/Client Services
Rate: $15-$19 an hour based on Experience

Description

Now hiring a Call Center Support Technician in Canton!

This is a full time, Monday through Friday position!

Duties for position include:

  • Review customer cases to determine proper course of action within warranty guidelines
  • After determination, send case/request to appropriate department (Parts, Shipping, Technician Review, Manager Referral, etc.)
  • Following proper procedure regarding warranty
  • Correspond with customers by phone and email to answer questions/handle concerns
  • Verify warranty is still valid using Proof of Purchase
  • Schedule on-site service for the repair of product within manufacturer warranty
  • Coordinate replacement of Products (take payment, ensure shipment/return of defective products)
  • Create shipping labels
  • Give updates to customers and assigned service technicians at any time
  • Provide tracking numbers
  • Troubleshoot issues with products occasionally, diagnose, and take proper course of action
  • Other duties as required

Qualified candidates will have a minimum of an Associates Degree. Prior call center experience a plus!

Apply today for immediate consideration!

Requirements

Apply Now
Announcements
Corporate Headquaters:

Phoenix Services, Inc
5800 Monroe St.
Suite D
Sylvania, OH 43560

Phone: (419) 885-2151
Fax: (419) 885-7074

Email: jobs@phoenixsvs.com