Technical Customer Support Technician
Region: Ann Arbor
Position Type: Customer/Client Services
Rate: $17.00 per hour
Ann Arbor, MI
We are seeking a knowledgeable and motivated Technical Support Representative to join our expanding call center. Do you like working with computers? Do you like solving issues that are outside of the box? Do you enjoy fixing cars? If you are nodding your head as you read this, then you may be a good fit for our team!
The main responsibilities are phone & email-based support for our customers using our state-of-the-art software. We also do live online training, write technical training documentation, and work with the OEMs to provide the best support to all of our customers.
Answer incoming calls, return calls and answer email-based technical support queries from customers
Assist customers using OEM software
Troubleshoot basic issues using our tools with OE software
Accurately enter call notes into CRM system
Provide support for emissions devices up to ensuring the device is functional
Other duties as assigned
Qualified candidates will have a minimum high school diploma, prior phone-based customer support experience and advanced knowledge of MS Office. Automotive diagnostics and/or repair experience strongly desired.