Technical Customer Support Technician

Region: Ann Arbor
Position Type: Customer/Client Services
Rate: $17.00 per hour

Description

Ann Arbor, MI

We are seeking a knowledgeable and motivated Technical Support Representative to join our expanding call center. Do you like working with computers? Do you like solving issues that are outside of the box? Do you enjoy fixing cars? If you are nodding your head as you read this, then you may be a good fit for our team!

 

The main responsibilities are phone & email-based support for our customers using our state-of-the-art software. We also do live online training, write technical training documentation, and work with the OEMs to provide the best support to all of our customers.

 

Responsibilities:

Answer incoming calls, return calls and answer email-based technical support queries from customers

Assist customers using OEM software

Troubleshoot basic issues using our tools with OE software

Accurately enter call notes into CRM system

Provide support for emissions devices up to ensuring the device is functional

Other duties as assigned

 

Requirements

Qualified candidates will have a minimum high school diploma, prior phone-based customer support experience and advanced knowledge of MS Office. Automotive diagnostics and/or repair experience strongly desired.

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Announcements
Corporate Headquaters:

Phoenix Services, Inc
5800 Monroe St.
Suite D
Sylvania, OH 43560

Phone: (419) 885-2151
Fax: (419) 885-7074

Email: jobs@phoenixsvs.com